Returns
How to return:
Email your return request.
If there are damages/faults to report; include any photos or videos to show damage.
Returns: You will be sent the address to return to / Damages: You will be sent a pre-paid shipping label.
When goods arrive to us, a refund or replacement can then be issued (in line with terms below)
Send your return requests to:
rollgothica(at)gmail.com
Roll Gothica Returns Policy:
For any undamaged product, alert us via email within 14 days of the date you receive the product, and a return address will be provided. We will exchange it or offer a refund based upon the original payment method.
In addition, please note the following: (i) The return postage cost is the responsibility of the buyer unless there are non-cosmetic damages that Jodie’s Dice Farm takes responsibility for [if the product is faulty]. (ii) The product must be returned in the same condition it was sent to be eligible for a full refund.
For damaged products, the damage must be through fault of the product and not caused by the user. Fault of the product (iii) must be proven with photographs (or videos if applicable) and Dice Farm reserve the right to request this evidence if a refund or replacement is requested. However, Dice Farm have the rights to deem damage as user-cause (iii) if it is visibly damaged by the user and not through fault of the product. For example, if a tray snaps this would be a product fault (iiii). Product faults must be within 6 months of purchase to be eligible for refunds/replacements.
For items damaged in transit (V), this must be reported within 7 days of receipt/delivery. We require photo evidence of both the package as it arrived and the product showing the damage, as this is used to claim the damage from the postal service. When the postal damage is confirmed, the purchaser will be offered a replacement or a refund depending on availability.
Jodie's Dice Farm uses Royal Mail for shipping, and their terms of service apply when an item is lost in transit: the item is not considered lost until ten working days past its due delivery date. We are unable to issue refunds for any items undelivered until Royal Mail considers them lost and we are able to file a claim with them. Should an item not arrive with you, we are able to issue refunds only after this ten-day period to align with Royal Mails service. For items sent to Europe, this is a 20 working day period, and for the rest of world it is a 25 working day period.
(I) Goods that are not faulty (standard return) must be shipped at the returning customers expense.
(II) Goods returned must be in the same condition they were sent: if goods are returned with unreported damage, a refund cannot be issued.
(III) User-cause refers to faults that are specifically: not reported on receipt, only possible through mishandling, caused by not following care instructions.
(IIII) Product fault refers to damages that only occur as a result of a product being unfit for use: and cannot occur from clear mishandling.
(V) Damages in transit: must be reported within 7 calendar days, and refunds are subject to Royal Mails reimbursement timeframe.
This returns policy was last updated on 31/10/2025.